Privacy Policy

1. Information we collect

• Account data: name, email, phone, and password (via our auth provider) when you sign up.
• Business data: products, prices, storefront content, and orders you create on the platform.
• Instagram / Meta data: when you connect Instagram, we access your linked Facebook Page and Instagram Business account, your media (posts/reels), captions, and — with your permission — comments, solely to build and grow your store. We store media IDs, permalinks, thumbnails, and access tokens.
• Payment data: we do not store card or UPI credentials. Payments are processed by Razorpay; we store transaction references and order metadata.
• Usage data: device, browser, pages viewed, and events, to operate analytics and improve the product.

2. How we use your data

• To create, publish, and operate your storefront and process orders.
• To generate your catalog and content from connected Instagram media.
• To provide analytics, support, security, and to comply with legal obligations.
• We do not sell your personal data.

3. Meta / Instagram data use

Our use of information received from Meta APIs adheres to the Meta Platform Terms and Developer Policies, including the Limited Use requirements. We only use Instagram data to deliver features you enable (catalog generation, comment automation, messaging), and we never use it for advertising profiling or sell it.

4. Sharing

We share data only with sub-processors needed to run the service — hosting, database, payments (Razorpay), email, and Meta — under appropriate agreements, and where required by law.

5. Data retention & deletion

We retain your data while your account is active. You may request deletion of your account and associated data at any time by emailing support@creatoros.app, or via our data-deletion endpoint. We will delete or anonymise your data within 30 days, except where retention is legally required (e.g. tax/invoice records).

6. Your rights

Under the Digital Personal Data Protection Act, 2023, you can access, correct, or delete your personal data, and withdraw consent. Contact support@creatoros.app.

7. Security

We use industry-standard measures (encryption in transit, access controls). No method is 100% secure, but we work to protect your data.

8. Contact

CreatorOS Technologies Private Limited, Registered office address, City, State, PIN, India. Email: support@creatoros.app. Phone: +91 00000 00000.